Denzel was responsible for the overall project management and lead client contact. He drafted a water sector tariff methodology and quality of service recommendations; and provided on–site training on various tariff issues and financial modeling. Mr. Hankinson also oversaw other aspects of the project work including recommendations for restructuring the Commission; requirements for staffing and other forms of organizational support; and adaptation of the legal and regulatory framework required to establish the authority of the Commission as a multi–sector regulator.